SSS Implements SMS-OTP, Urges Contact Info Update

The Social Security System (SSS) has announced a crucial update urging all members to immediately update their contact information, particularly mobile numbers. This initiative comes as part of the implementation of Multi-Factor Authentication (MFA) schemes during logins to the My.SSS Portal.

SSS Officer-in-Charge Voltaire P. Agas emphasized that this proactive step includes an authentication process enhancement, ensuring the security of the SSS online portal. Agas stated,

The passcode will be sent to the member’s registered mobile numbers in the SSS records whenever they access their My.SSS accounts. Outdated or inaccurate contact information can hinder the login process. Hence, we urge our members to update their contact information.

Updating via Online or Branch Offices:

Agas, who also serves as the SSS Executive Vice President for the Branch Operations Sector, highlighted that members can update their contact information online or at any SSS branch office. He explained,

If you have an existing mobile number in the SSS database but no longer use that phone number, you can update your details online through your My.SSS account.

Members without a mobile number in the SSS records can submit a Member Data Change Request form at any SSS branch office nationwide. Agas also noted that members struggling with the My.SSS Portal should visit e-centers in SSS branch offices, where personnel are ready to assist and guide them.

Authentication Options:

SSS Senior Vice President for Information Technology Management Maria Belinda S. San Jose announced that members now have two options for multi-factor authentication to access their My.SSS account: SMS One-Time Password (SMS-OTP) and Time-based One-Time Password (TOTP). Belinda explained,

By default, members can use the SMS-OTP to log in to their accounts. A six-digit passcode will be sent to their SSS-registered mobile every time they log in, verifying their identity in the My.SSS Portal.

Members can also use TOTP as their preferred authentication method by accessing the Google Authenticator app. Belinda added,

The implementation of these two authentication options for the My.SSS Portal bolsters the security feature of the online portal, mitigating the risks associated with unauthorized access and potential fraud.

Reference: SSS urges members to update their contact information; implements SMS-OTP in the My.SSS Portal